Accessibility Statement
Working to make hairisland.co.uk usable for everyone
We want every customer to be able to browse our nano ring and clip-in extensions, find the right shade, and check out with confidence — regardless of disability, impairment, or the technology they use to access the web. This statement explains the standard we aim for, what we've already built, where we still have work to do, and how to reach us if something isn't working for you.
Accessibility is an ongoing standard, not a one-off project
Hair Island is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We're actively working to increase the accessibility and usability of hairisland.co.uk, and in doing so adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA — the internationally recognised standard for web accessibility, and the benchmark referenced in UK accessibility law and guidance.
Why this matters to us
Choosing hair extensions is a personal decision, and we don't want the way our website is built to get in the way of that decision for anyone — whether you use a screen reader, navigate by keyboard, rely on voice control, or simply need larger text or higher contrast to read comfortably.
Where this statement fits
This statement covers the main hairisland.co.uk storefront, including our product pages, collection pages, Colour-Match service, and checkout. It's reviewed and updated regularly as we make improvements, and whenever we're made aware of a new barrier.
Accessibility features built into hairisland.co.uk today
Known limitations we're actively working on
We'd rather tell you where we fall short than claim a perfection we haven't reached. Here's what we know still needs improvement, and roughly where things stand.
If the website itself is a barrier, we still want your order
If you find any part of hairisland.co.uk difficult to use — choosing a shade, comparing nano ring and clip-in options, or completing checkout — you don't need to struggle through it alone.
Email or call us and we'll do the browsing with you
Email hello@hairisland.co.uk or use live chat on hairisland.co.uk during support hours, and a member of our team will talk you through shades, lengths and pricing, describe products in as much detail as you need, and take your order directly.
What happens when you tell us about an accessibility issue
Tell us what you found and where
Email hello@hairisland.co.uk with the page URL or product name, a description of the problem, and the browser, device or assistive technology you were using, if you're able to share it.
We acknowledge your report
We aim to acknowledge every accessibility report within 48 hours, and to give you an honest timeframe for a fix or a suitable workaround in the meantime.
We investigate and respond
We'll look into the specific barrier you've reported, let you know what we've found, and — where a fix isn't immediate — offer an alternative way to complete what you were trying to do, such as placing your order by email or phone.
The UK law and standards behind this statement
This Accessibility Statement is written to reflect the following UK legislation and recognised standards.
What governs accessibility for a UK online retailer
- Equality Act 2010
- Applies in England, Scotland and Wales, and requires service providers, including online retailers, to make reasonable adjustments so disabled customers aren't put at a substantial disadvantage.
- Web Content Accessibility Guidelines (WCAG) 2.2
- The internationally recognised technical standard we target at Level AA, covering perceivable, operable, understandable and robust web content.
- Consumer Rights Act 2015
- Requires that pre-contract and product information be presented clearly, which we interpret as including making that information accessible wherever practicable.
- Consumer Protection from Unfair Trading Regulations 2008
- Requires that any claims we make about the accessibility of our site are honest and not misleading, which is why this statement is kept deliberately specific and up to date.
- Digital Markets, Competition and Consumers Act 2024
- Reinforces fair-trading standards for UK online retailers, including clear and non-misleading presentation of site features and policies.
- EN 301 549
- The European accessibility standard for ICT products and services that WCAG 2.2 AA is aligned with, and that we use as an additional reference point for testing.
England, Wales, Scotland & Northern Ireland — how the legal framework differs
| Nation | Governing disability law | Where to escalate a concern |
|---|---|---|
| England & Wales | Equality Act 2010 | Equality Advisory and Support Service (EASS) |
| Scotland | Equality Act 2010 | Equality Advisory and Support Service (EASS) |
| Northern Ireland | Disability Discrimination Act 1995 (as amended) | Equality Commission for Northern Ireland (ECNI) |
Because Hair Island is a private online retailer rather than a public sector body, the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 don't apply to us directly — but we've chosen to follow the same WCAG 2.2 AA standard those regulations require of the public sector, as a matter of good practice.
A few specific scenarios, answered
Does this statement mean the site is fully WCAG 2.2 AA compliant?
Not yet in every area. We treat WCAG 2.2 AA as our target standard and test against it regularly, but the "Known limitations" section above is a live, honest account of where we haven't fully met it yet. We'd rather be transparent about that than overstate our progress.
I use a screen reader and can't tell which shade a product image shows — what should I do?
Please let us know which product and image this affects so we can add or improve the alt text. In the meantime, our Colour-Match service and email support can describe the shade to you directly and help you choose with confidence.
Can I request information in a different format?
Yes. If you need policy pages, product information, or order confirmations in a different format — for example, plain text, larger print, or read aloud over the phone — contact us and we'll do our best to accommodate your request.
What if I'm not satisfied with your response to an accessibility complaint?
We hope to resolve any concern directly, but if you feel it hasn't been addressed satisfactorily, you can contact the Equality Advisory and Support Service (EASS) if you're in England, Scotland or Wales, or the Equality Commission for Northern Ireland (ECNI) if you're in Northern Ireland, for independent advice.
Company details & how to reach us
Hair Island Limited
Hair Island is the trading name of Hair Island Limited, the company responsible for hairisland.co.uk and for the commitments made in this statement.
| Company number | 16790985 |
| VAT number | GB522646694 |
Registered address:
19-20 Bourne Court, Southend Road, Woodford Green, Essex, IG8 8HD, United Kingdom
| Monday – Friday | 09:00 – 17:00 |
| Weekend & bank holidays | Closed |
The rest of our policies, in one place
Last updated and effective from 6 September 2026. Hair Island is a trading name of Hair Island Limited (company no. 16790985, VAT GB522646694), 19-20 Bourne Court, Southend Road, Woodford Green, Essex, IG8 8HD, United Kingdom.