TERMS & CONDITIONS
The agreement between you and Hair Island
These Terms of Service govern every visit to hairisland.co.uk and every order for nano ring extensions, clip-in extensions, or aftercare essentials placed with us. Written in plain English, this page sets out what you can expect from us, and what we ask of you, from the moment you browse to the moment your order arrives.
The words we use throughout this page
To keep these terms clear and consistent, the following words carry a specific meaning wherever they appear on this page.
UK residents, aged 18 or over
To place an order on hairisland.co.uk, you must be a resident of the United Kingdom with a valid UK delivery address, and be at least 18 years of age. By placing an order, you confirm that both of these apply to you.
We currently ship to UK addresses only — see our Shipping Policy for full detail. If we discover that an order has been placed by someone under 18, or with a delivery address outside the UK, we reserve the right to cancel that order and issue a full refund.
We ask this to ensure that anyone entering into a Contract with us has the legal capacity to do so under the law of England and Wales, and so that payment for permanent-wear methods such as nano ring extensions is authorised by an adult.
Order acceptance, and our right to decline or cancel
Placing an order is an offer to buy, not an instant contract. Here is exactly how and when that offer becomes binding on both of us.
Adding items to your basket and completing checkout is an offer by you to purchase those Goods on these terms — it does not yet form a Contract.
A Contract is formed when we send you an order confirmation email and dispatch your Goods. An automated order-received email is acknowledgement only, not acceptance.
We reserve the right to refuse or cancel any order for any reason, including stock unavailability, pricing errors, suspected fraud, or an ineligible delivery address. Any payment already taken will be refunded in full.
We reserve the right to cancel an order at any point prior to dispatch, and will always notify you promptly and refund any payment taken in full.
Nothing in this section affects your statutory right to cancel most orders within 14 days under the Consumer Contracts Regulations 2013 — see Section 11.
Everything you see is priced in pounds sterling, VAT included
All prices displayed on hairisland.co.uk are shown in GBP (£) and are inclusive of UK VAT at the applicable rate, where VAT applies to the item. Delivery charges are shown separately at checkout, in line with our Shipping Policy.
How and when you pay
Payment is taken in full at the time you place your order. We accept the following payment methods at checkout.
Card payments are processed securely by our payment providers; we do not see or store your full card number. If you choose to pay with Klarna, you enter into a separate credit agreement directly with Klarna Bank AB, and Klarna's own terms and privacy practices apply to that agreement in addition to ours.
All transactions are processed over an encrypted, secure connection. Your order will not be dispatched until payment has been successfully authorised.
Human hair is a natural product, not a manufactured one
We describe every set of nano ring and clip-in extensions as accurately as we can, but because our hair is 100% double-drawn Remy human hair, some natural variation between individual bundles, batches and even strands is unavoidable — it is a feature of genuine human hair, not a fault.
Screen and device settings can also affect how a shade appears on-screen compared with in person. We recommend using our Colour-Match Service or Our Shades guide before ordering if you are unsure, and contacting us at hello@hairisland.co.uk for a second opinion.
Minor variation in tone, thickness, texture or density between the images shown online and the physical Goods you receive, arising from the natural properties of human hair or normal manufacturing tolerances.
This does not affect your statutory rights if a Product is genuinely faulty, not as described, or not fit for purpose — see Section 11 and our Refund Policy.
Our brand, images and content belong to us
Everything you see on hairisland.co.uk — including our logo, brand name, product photography, written copy, shade guides, aftercare content and overall site design — is owned by, or licensed to, Hair Island Limited and is protected by copyright, trade mark and other intellectual property laws.
Copy, reproduce, republish, distribute, or use our images, logo, or written content for commercial purposes without our prior written consent.
Share links to our Website and product pages, and post your own photos of your Hair Island extensions on your own personal social media for non-commercial purposes.
"Hair Island" and our logo are our trade marks. No licence is granted to use them without our express written permission.
If you believe our content is being used without authorisation elsewhere, please let us know at hello@hairisland.co.uk.
If you leave us a review, tag us, or send us a photo
Where we invite customers to leave product reviews, ratings, or to share photos and comments with us (including by tagging us on social media), the following rules apply to that content.
You confirm that any review, photo, or comment you submit is genuinely your own, based on your own experience with our Products, and does not infringe anyone else's rights.
Content must not be false, defamatory, offensive, unlawful, or contain another person's personal data without their consent.
By submitting a review, photo, or comment, you grant Hair Island a non-exclusive, royalty-free licence to display, reproduce, and share it on our Website, product pages, and social media, with credit given where reasonably practicable.
We reserve the right to remove or decline to publish any review or content that breaches these terms, without giving prior notice.
If you would like a review or photo of yours removed at any time, contact us at hello@hairisland.co.uk and we will action this promptly.
What we reserve the right to do, and what we can't control
Update pricing at any time, withdraw any Product from sale without notice, and refuse or cancel an order at any point prior to dispatch, always with a full refund where payment has been taken.
We are not liable for delay or failure to perform our obligations where this arises from circumstances beyond our reasonable control, including extreme weather, courier disruption, strikes, or failure of communications infrastructure.
What we're responsible for, and what falls outside that
To the fullest extent permitted by law, Hair Island Limited — including its directors, employees, affiliates, agents and service providers — is not liable for any indirect or consequential loss arising from your use of the Website or any Products purchased through it, including loss of data or loss of revenue.
Where general information, styling or aftercare guidance is provided on our Website or by our team, this is offered for general guidance only; outcomes vary depending on individual hair type, condition, and how the guidance is followed, and any reliance you place on it is at your own risk.
Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded or limited under the law of England and Wales. Your statutory rights as a consumer are never affected by anything in these terms.
The headlines, with the full detail linked below
Returns, refunds and delivery each have a dedicated policy with full detail; the summary below sits alongside, and does not replace, those pages.
You have 30 calendar days from the date of delivery to return most unused, unopened Goods in their original packaging. For hygiene reasons, hair extensions that have been opened, worn or had their seal broken cannot be returned unless faulty.
Once we receive your returned item, or evidence that you've sent it back, we process approved refunds within 14 days, in line with the Consumer Contracts Regulations 2013.
Orders placed before 3:00 PM Monday–Friday are dispatched the same day. Standard Delivery is free and takes 2 working days; Express Delivery is £4.99 and takes 1 working day. UK delivery only.
Under the Consumer Contracts Regulations 2013, you generally have 14 days from delivery to cancel your order for a full refund, subject to the hygiene-seal exclusion described in our Refund Policy.
Which law applies, and how disagreements are resolved
These terms, and any Contract formed under them, are governed by the laws of England and Wales.
Any dispute arising from these terms, or your use of the Website, is subject to the exclusive jurisdiction of the courts of England and Wales.
Most concerns can be resolved directly — please email hello@hairisland.co.uk before pursuing a formal dispute, so we have the chance to put things right.
If we cannot resolve a complaint between us, you may be able to refer it to a certified alternative dispute resolution provider; we will confirm whether one applies to your complaint at the time.
Hair Island Limited is committed to meeting its obligations under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Protection from Unfair Trading Regulations 2008, and the Data Protection Act 2018 and UK GDPR.
Any questions about these terms?
Hair Island Limited
We're always happy to help. Get in touch with our team and we'll talk you through anything on this page that isn't clear.
| Company number | 16790985 |
| VAT number | GB522646694 |
Registered address:
19-20 Bourne Court, Southend Road, Woodford Green, Essex, IG8 8HD, United Kingdom
| Monday – Friday | 09:00 – 17:00 |
| Weekend & bank holidays | Closed |
We review this page whenever our practices or the law change
We reserve the right to update these Terms of Service at any time. Any changes will be published on this page with a revised "last updated" date at the top. Your continued use of the Website following any changes constitutes your acceptance of the updated terms, though changes will never apply retroactively to a Contract already formed.
A few specific scenarios, answered
No. Orders can only be placed by UK residents with a valid UK delivery address, and we do not currently offer international shipping. See our Shipping Policy for full detail.
Do I need to be 18 to place an order?Yes. You must be at least 18 years old to purchase from hairisland.co.uk. Orders identified as placed by someone under 18 will be cancelled and refunded.
Can I pay with Klarna for a nano ring order?Yes, Klarna is available at checkout alongside Visa, Mastercard and American Express. Klarna orders are subject to Klarna's own credit assessment and terms, separate from our own.
The colour I received looks slightly different from the photo online — is that a fault?Not necessarily. As set out in Section 06, human hair naturally varies slightly between bundles, and screens can render shades differently. If you believe the colour is genuinely wrong or the item doesn't match its description, contact us at hello@hairisland.co.uk and we'll look into it under our Refund Policy.
The rest of our policies, in one place
Last updated and effective from 6 September 2026. Hair Island is a trading name of Hair Island Limited (company no. 16790985, VAT GB522646694), 19-20 Bourne Court, Southend Road, Woodford Green, Essex, IG8 8HD, United Kingdom.