Legal notice
Who is behind hairisland.co.uk, in full
UK law requires every online trader to disclose exactly who they are, how to contact them, and how their business is regulated. This Legal Notice sets out Hair Island's full company identity, regulatory position, and the rules that govern the nano ring extensions, clip-in extensions and aftercare products we sell — in one transparent place.
The legal entity operating this website
This notice is published to meet the trader-identification requirements of the Electronic Commerce (EC Directive) Regulations 2002, the Companies Act 2006, and the Companies, Limited Liability Partnerships and Business (Names and Trading Disclosures) Regulations 2015, which require every UK online trader to disclose the information below.
This registered office address is used for legal and regulatory correspondence. It is not a retail premises and is not set up to receive returned Goods — for returns, please follow the process set out in our Refund Policy.
What Hair Island sells, and how
Hair Island Limited operates an online-only retail business, trading exclusively through hairisland.co.uk, selling 100% double-drawn Remy human hair extensions and related aftercare products directly to UK consumers.
Fitted strand by strand for controlled density and long-term wear. View the range.
Lightweight, flat-at-the-root pieces for instant, temporary transformation. View the range.
Extension brushes, sulfate-free shampoos and conditioners, storage solutions and other aftercare essentials. View the range.
We are a retailer and, for certain third-party branded aftercare lines, a distributor. We do not manufacture cosmetic products ourselves. Where we sell branded cosmetic products manufactured by a third party, the relevant manufacturer or its appointed Responsible Person holds the primary regulatory obligations for that product under UK cosmetics law, as explained in Section 06.
Who technically runs the website
hairisland.co.uk is built on, and hosted by, Shopify Inc. and its group companies, which provide the underlying e-commerce platform, checkout, and payment infrastructure used to operate our store.
Shopify acts as our data processor and technology provider; Hair Island Limited remains the trader, data controller, and legally responsible party for the content, products and transactions on this website. Full detail on how your data is handled is set out in our Privacy Policy.
Payments are processed by regulated third-party providers, including Shopify Payments and Klarna Bank AB, in addition to standard card networks (Visa, Mastercard, American Express). See our Terms of Service for accepted payment methods.
The UK legislation we operate under
Hair Island Limited structures its trading practices, product listings and customer policies to comply with the following UK legislation. This list is provided for transparency; it does not limit any right you have under law.
One set of consumer laws, enforced locally
The core consumer protection legislation listed in Section 04 applies uniformly across the whole of the United Kingdom. What differs between the UK's nations is which local body enforces it and, in a small number of cases, how disputes are escalated.
Enforced locally by Trading Standards Services under the Chartered Trading Standards Institute (CTSI). Our courts of jurisdiction, as set out in our Terms of Service, sit here.
Enforced by local Trading Standards within Scottish local authorities. Scots contract law applies certain remedies (such as rejection periods) with minor procedural differences from England and Wales, though your rights under the Consumer Rights Act 2015 remain the same.
Enforced by the Trading Standards Service within local district councils, alongside consumer advice provided by Consumerline. UK-wide consumer legislation applies in full.
Consumers anywhere in the UK can get free, independent guidance from the Citizens Advice consumer helpline at 0808 223 1133, regardless of which nation they live in.
How each part of our range is regulated
Different products in our range sit under slightly different regulatory regimes. Here is exactly which rules apply to what.
Treated as general consumer goods under the Consumer Rights Act 2015 and the General Product Safety Regulations 2005; hair extensions are not classified as cosmetic products, medical devices, or restricted goods.
Classified as cosmetic products under the UK Cosmetics Regulation. Each product must have a nominated Responsible Person, a Cosmetic Product Safety Report, and be notified via the UK's SCPN (Submit Cosmetic Product Notification) portal before sale — obligations held by the product's manufacturer or brand owner, verified by us before listing.
Regulated as general consumer goods under the General Product Safety Regulations 2005, requiring that they are safe for their intended and reasonably foreseeable use.
Micro-rings and clip hardware used in our extensions are sourced to meet applicable UK material safety expectations for prolonged skin contact.
If you have a specific regulatory query about a product — for example, a request for a Cosmetic Product Safety Report reference — contact us at hello@hairisland.co.uk and we will direct your query to the relevant brand or manufacturer where we are not the Responsible Person ourselves.
How we represent our products and prices
In addition to the consumer protection framework above, our product listings, pricing, and advertising — including any shopping ads shown for hairisland.co.uk — follow these principles.
All prices shown are in GBP, inclusive of applicable UK VAT, in line with the Price Marking Order 2004 and CAP/BCAP advertising codes.
Any delivery charge is shown clearly at checkout before you confirm your order — see our Shipping Policy.
We do not make misleading claims about origin, composition, or performance of our extensions or aftercare products, in line with the Consumer Protection from Unfair Trading Regulations 2008.
We do not sell counterfeit, prohibited, or age-restricted goods, and our checkout enforces the UK-only, 18+ eligibility set out in our Terms of Service.
What to do if something goes wrong
We aim to resolve every concern directly and promptly. Here is the escalation path available to you.
Email hello@hairisland.co.uk or use live chat on our website. We aim to respond within 48 hours.
If we can't resolve things between us, free and impartial guidance is available from the Citizens Advice consumer helpline on 0808 223 1133.
We will confirm at the time whether a certified Alternative Dispute Resolution (ADR) provider applies to your complaint, in line with the Alternative Dispute Resolution for Consumer Disputes Regulations 2015.
As set out in our Terms of Service, any formal dispute is subject to the exclusive jurisdiction of the courts of England and Wales.
The European Commission's Online Dispute Resolution (ODR) platform no longer accepts complaints involving UK traders following the UK's departure from the EU, and is not available for disputes with Hair Island Limited.
Ownership of this website's content
The "Hair Island" name and logo, and all photography, copy, and design on this website, are owned by Hair Island Limited and protected under UK copyright and trade mark law, unless otherwise credited. Full detail is set out in our Terms of Service.
Brands we stock but do not own
Where we sell third-party branded aftercare products, all trade marks, packaging designs and product names remain the property of their respective manufacturers. Hair Island Limited is an authorised retailer of these products, not their manufacturer, and stocking a brand does not imply any partnership beyond a supply relationship unless stated otherwise.
Reaching Hair Island Limited
Hair Island Limited
For customer queries, use the details below. For formal legal correspondence, please address it to our registered office.
| Business owner / director | Chaman |
| Company number | 16790985 |
| VAT number | GB522646694 |
Registered address:
19-20 Bourne Court, Southend Road, Woodford Green, Essex, IG8 8HD, United Kingdom
| Monday – Friday | 09:00 – 17:00 |
| Weekend & bank holidays | Closed |
Kept current as our business and the law evolve
We review and update this Legal Notice whenever our company details, regulatory obligations, or the underlying UK legislation change. Any changes will be posted on this page with a revised "last updated" date at the top.
A few specific scenarios, answered
Yes. Hair Island Limited is registered in England & Wales under company number 16790985, and is registered for VAT under number GB522646694. You can verify this on the Companies House register.
Do shampoos and conditioners you sell meet UK cosmetics law?Yes. Cosmetic products sold through hairisland.co.uk are notified and safety-assessed under the UK Cosmetics Regulation by their manufacturer or appointed Responsible Person before we list them. See Section 06 for full detail.
Can I send a formal legal letter to Hair Island?Yes — formal correspondence can be addressed to our registered office at 19-20 Bourne Court, Southend Road, Woodford Green, Essex, IG8 8HD, United Kingdom. For a faster response on customer matters, email hello@hairisland.co.uk first.
Does this page replace your Terms of Service or Privacy Policy?No. This Legal Notice is a company and regulatory identification page. Your rights and obligations as a customer are set out in our Terms of Service, Refund Policy, Shipping Policy, and Privacy Policy.
The rest of our policies, in one place
Last updated and effective from 6 September 2026. Hair Island is a trading name of Hair Island Limited (company no. 16790985, VAT GB522646694), 19-20 Bourne Court, Southend Road, Woodford Green, Essex, IG8 8HD, United Kingdom.