SHIPPING POLICY
How we pack, dispatch and deliver your extensions
Every nano ring set, clip-in weft and aftercare essential we send out is packed by hand at our UK dispatch point and handed to a tracked courier. This page explains exactly when we dispatch, how long delivery takes, what it costs, and what happens if anything goes wrong along the way.
The company shipping your extensions
Every order placed on hairisland.co.uk is packed, labelled and dispatched by Hair Island Limited from our UK base. This page sets out exactly how that dispatch and delivery process works for nano ring extensions, clip-in extensions, and every aftercare item in our range.
We currently ship to the United Kingdom only
Hair Island does not offer international shipping at this time. We deliver exclusively to addresses in England, Scotland, Wales, and Northern Ireland. If you place an order with a delivery address outside the United Kingdom, we will contact you to cancel and refund it in full, as we are unable to fulfil it.
We hope to expand internationally in the future — if this changes, this page will be updated in advance with the relevant countries, costs, and customs information.
If your billing card is registered outside the UK but the delivery address is a valid UK address, we can still deliver — the delivery address at checkout is what determines eligibility, not your card's country of issue.
No customs duties, import taxes, or international courier surcharges ever apply to Hair Island orders, because every parcel stays within the UK.
When your order actually leaves our hands
"Delivery time" and "processing time" are two different things. Here is exactly how long we take to pack and hand your order to a courier before the delivery countdown even starts.
3:00 PM, Monday to Friday (GMT/BST, London time). Orders placed before this time on a working day are dispatched the same day.
Treated as received the next working day, and dispatched on that next working day.
We do not pack or dispatch on Saturdays, Sundays, or UK bank holidays. Orders placed on these days queue for the next working day.
Picking your shade and length, quality-checking, hand-packing extensions to protect the cuticle, and generating your courier label.
The delivery timeframes quoted in Section 04 begin counting from the working day your order is dispatched — not from the moment you place it.
Two speeds, both fully tracked
We work with established national couriers, including Royal Mail and DPD, choosing whichever service gives the most reliable tracked delivery for your postcode. Every order — extensions and aftercare alike — ships with tracking as standard.
| Service | Transit time | Cost | Typical courier |
|---|---|---|---|
| Standard Tracked Delivery | 2 working days from dispatch | Free, on every order | Royal Mail Tracked 48 |
| Express Tracked Delivery | 1 working day from dispatch | Flat rate of £4.99 | DPD Next Day / Royal Mail Tracked 24 |
Working days are Monday to Friday, excluding UK bank holidays. "1 working day" and "2 working days" refer to transit time only, starting from the working day your parcel is collected by the courier — see Section 03 for when that happens. There is no minimum spend required for free standard delivery; it applies to every UK order.
Follow your parcel from our door to yours
As soon as your order is picked up by our courier, you will receive a dispatch confirmation email containing a tracking number and a direct tracking link for the courier used (Royal Mail or DPD).
You can use this link at any time to see your parcel's current status, its expected delivery date, and — for DPD Express deliveries — a live delivery window on the day itself.
Tracking updates can occasionally lag behind the parcel's actual location, especially overnight or over a weekend. If your tracking has not updated for more than 2 working days, contact us at hello@hairisland.co.uk and we will chase it with the courier directly.
What we do if your delivery doesn't arrive on time
Delays are rare but can happen, particularly around peak periods or severe weather. Here is exactly what we do at each stage.
If tracking shows your parcel is still in transit past the quoted timeframe, we ask you to allow one additional working day, since couriers occasionally run behind schedule.
A parcel is treated as lost once the courier's own investigation window has closed without a resolution (typically 5–10 working days after the expected delivery date, depending on the courier). We open this investigation on your behalf.
We will send a free replacement of your order or issue a full refund, whichever you prefer, at no extra cost to you.
Contact us within 48 hours of delivery with photos of the parcel and product, and we will arrange a replacement or refund promptly.
To report a delayed, lost or damaged parcel, email hello@hairisland.co.uk with your order number, or use our Contact Us page. This does not affect your statutory rights — see Section 13.
Not currently supported
We are unable to deliver to P.O. Box addresses or British Forces Post Office (BFPO) addresses at this time, as our couriers require a full residential or business street address to guarantee tracked, signed-for delivery. If you enter one of these at checkout, we will contact you to arrange an alternative UK delivery address before dispatching.
Please double-check before you order
Once an order has been dispatched to the courier, we cannot redirect it to a different address. Please make sure your delivery address, postcode and any flat or building name are entered correctly at checkout. If you spot an error within a few hours of ordering, contact us immediately and we will try to amend it before dispatch.
What happens if you miss the courier
The process depends on which courier is carrying your parcel, but every route below is designed so your order reaches you without you needing to reorder.
A calling card is left with instructions to either rearrange delivery online or collect from your local delivery office, usually held for up to 18 days.
You will usually receive an SMS or email delivery window in advance, with the option to reschedule, leave with a neighbour, or redirect to a local DPD Pickup shop before the attempt.
If you have specified a safe place or building entry instructions at checkout, the courier may leave your parcel there and confirm this with a photo where supported.
If a parcel is not collected or rearranged within the courier's holding period, it is returned to us. We will contact you to arrange redelivery, which may involve an additional postage charge.
How bank holidays affect your delivery date
We do not pack, dispatch, or expect couriers to deliver on Saturdays, Sundays, or any of the UK's official bank holidays (including region-specific bank holidays observed in Scotland and Northern Ireland where they differ from England and Wales).
During weeks containing a bank holiday, both our processing time and courier transit times may extend by one working day. We will always note any known seasonal delays on our homepage and at checkout in advance of major holiday periods.
An order placed at 5:00 PM on a Friday before a Monday bank holiday is treated as received on Tuesday, dispatched Tuesday, and — on Standard Delivery — expected to arrive by Thursday.
One rate, one service, right across the UK
Our courier rates and dispatch process are identical across England, Scotland, Wales and Northern Ireland, and we do not add surcharges for any UK region. A small number of postcodes naturally take longer in the courier network — here is where that applies.
Postcodes including KW, HS, IV, PA (partial), PH (partial) and ZE may take up to 1–2 extra working days beyond the timeframes quoted in Section 04, due to courier network coverage.
BT postcodes are served on the same rates and services, though Standard Delivery may occasionally take up to 1 extra working day depending on courier scheduling.
These are Crown Dependencies rather than part of the UK for shipping purposes, and are outside our current delivery area.
Standard mainland England, Wales and Scotland postcodes receive the exact timeframes and costs quoted in Section 04.
If you are unsure whether your postcode falls into an extended-delivery area, contact us before ordering at hello@hairisland.co.uk and we will confirm.
Packaging built around what's inside the box
Nano ring extensions, clip-in wefts, and aftercare products travel differently, so we pack each category to protect it specifically.
Laid flat and secured to protect the cuticle alignment and micro-rings, then boxed to prevent the strands from tangling or bending in transit.
Packed flat in their retail packaging with the wefts supported, so the clips arrive undamaged and the volume distribution is unaffected.
Bottles are sealed and cushioned to guard against leakage, in line with courier guidelines for liquid retail goods.
Packed with void fill to prevent movement, so bristles, handles and storage cases arrive in the condition you ordered them.
Wherever an order combines extensions and aftercare items, everything ships together in a single parcel unless a product is temporarily out of stock, in which case we will contact you with your options.
The UK consumer law behind our delivery promises
Beyond our own delivery commitments in Sections 03 and 04, UK law gives you specific statutory rights around delivery. These sit on top of, and are never reduced by, anything on this page.
Requires us to deliver within 30 days of your order unless we have agreed a different timeframe with you — well beyond even our slowest realistic delivery window.
Confirms that risk in your goods passes to you only once they are delivered into your (or your nominated recipient's) possession — not before, and not while a parcel is lost or delayed in transit.
If we miss an agreed delivery date and time was essential to your order, or you have given us a new reasonable deadline that we still miss, you are entitled to cancel and receive a full refund.
You generally have 14 days from delivery to change your mind on most orders under the Regulations above; full detail on exclusions and the return process is set out in our Refund Policy.
Nothing on this page limits or excludes any right you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other UK consumer protection law.
Questions about a delivery or this policy
Hair Island Limited
For a question about your delivery, a delayed or lost parcel, or anything else on this page, contact our team directly using the details below.
| Company number | 16790985 |
| VAT number | GB522646694 |
Registered address:
19-20 Bourne Court, Southend Road, Woodford Green, Essex, IG8 8HD, United Kingdom
| Monday – Friday | 09:00 – 17:00 |
| Weekend & bank holidays | Closed |
We review this page whenever our shipping practices or the law change
We may update this Shipping Policy from time to time to reflect changes in our couriers, rates, delivery areas, or UK consumer protection law. Any changes will be posted on this page with a revised "last updated" date at the top.
The UK law behind this Shipping Policy
Sets the maximum lawful delivery timeframe and the pre-contract delivery information we must give you before you order.
Governs when risk in the goods passes to you, and your remedies if delivery is late or goods arrive damaged.
Requires that all delivery costs, timeframes and restrictions we advertise are accurate, complete and not misleading.
Requires that shipping costs shown at checkout and in our marketing are clear, upfront and inclusive of any mandatory charges.
If you have any questions about how this policy applies to your order, contact us at hello@hairisland.co.uk, or read our Refund Policy and Terms & Conditions for related information.
A few specific scenarios, answered
No. We currently deliver to UK addresses only (England, Scotland, Wales and Northern Ireland). We do not ship internationally, and international orders placed by mistake will be cancelled and refunded in full.
Is Standard Delivery really free?Yes. Standard Tracked Delivery (2 working days from dispatch) is free on every UK order, with no minimum spend required. Express Tracked Delivery (1 working day from dispatch) is available at checkout for a flat rate of £4.99.
I ordered after 3pm on a Friday — when will it arrive?Your order will be treated as placed on the next working day (Monday, unless it's a bank holiday) and dispatched that day. From there, Standard Delivery adds 2 working days and Express adds 1 working day of transit time.
Can I upgrade to Express after I've placed my order?If your order hasn't already been dispatched, contact us at hello@hairisland.co.uk as soon as possible and we'll do our best to upgrade it and take the £4.99 Express payment separately. Once dispatched, the delivery speed can no longer be changed.
The rest of our policies, in one place
Last updated and effective from 6 September 2026. Hair Island is a trading name of Hair Island Limited (company no. 16790985, VAT GB522646694), 19-20 Bourne Court, Southend Road, Woodford Green, Essex, IG8 8HD, United Kingdom.